SHIPPING POLICY

UK Delivery Prices

1. Delivery Methods
We are pleased to offer a standard Next Working Day delivery service for all orders. We use Evri as our trusted courier partner to ensure your parcel arrives safely and on time.

2. Delivery Timeframes

  • Service: Next Working Day (Monday to Friday, excluding UK public holidays).

  • Timeframe: Orders are delivered between 8:00 AM and 8:00 PM on the next working day.

  • Note: Deliveries are not usually made on Saturdays, Sundays, or Bank Holidays unless specifically stated.

3. Order Cut-off Time
To ensure your order is dispatched the same day for next-day delivery, orders must be placed by 3pm.

  • Orders placed after this time will be processed the next working day and will arrive the day after.

  • Orders placed on Friday will be delivered on Monday (excluding Bank Holidays).

  • Orders placed on Friday after the cut off time will be processed and shipped on Monday.

4. Delivery Costs
Shipping costs are calculated at checkout.

  • Standard Next Day (Evri): £3.50

5. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your unique Evri tracking number and a link to the Evri tracking portal. You can also download the Evri app to receive live delivery updates.

6. Delivery Address
Please ensure your shipping address is correct at the time of ordering. We are unable to redirect parcels once they have been dispatched with Evri. We are not responsible for lost or delayed parcels due to incorrect address information provided by the customer.

7. What if I’m not home?
If you are not available to sign for or receive your parcel:

  • Safe Place: Evri will attempt to leave the parcel in a safe place (e.g., porch, shed, or with a neighbour).

  • Card Left: If they cannot leave it safely, Evri will leave a card with instructions on how to rearrange delivery or collect your parcel from a local Evri ParcelShop.

8. Lost or Delayed Parcels
While we use a reliable service, occasionally delays may occur due to weather or high volumes.

  • If your parcel has not arrived by 8:00 PM on the expected delivery date, please contact us via [Insert Email/Contact Form].

  • Please allow 48 hours from the expected delivery date for Evri to resolve any tracking issues before we can process a replacement or refund.